Most companies could learn from this customer oriented attitude. Just a we're so sorry that your machine no longer meets your expectations and, a new machine will be sent out immediately. The replacement machine froths better than the first unit ever did and I am very satisfied with this companies customer service. 3 frothing modes: cappuccino, latte, cold froth.2 espresso sizes: short (1.4 ounces) or lungo (2.8 ounces).That said, Keurig replaced it immediately with a new Rivo machine. After 8 months of continuous use the Rivo stopped making espresso quality froth. I love this machine and would highly recommend it. The milk frother is brilliant and does a perfect job. Reading the reviews, I felt hopeful this machine might be good. Plus the machine was starting to corrode after 7 years of daily use, and the espresso was not tasting all that great. This Keurig Rivo R500 Brewer machine is AWESOME! At the sake of sounding like an informercialĪctor, I use it everyday, and have completely stopped going to chain because i thought if you weren't tamping your own grounds and pulling your own shot, it wasnt the "real thing". I'm a coffee snob, an espresso purist, and resisted all the pod-based machines like Francis Francis, etc. I purchased directly through Keurig which seems to have a better price. The frother works great with non-fat milk and is also fun to watch. Between the ease of use and the consistent brew this Keurig Rivo R500 Brewer machine is fantastic.
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